Refund and Returns Policy

Currently, we only deliver to Canada & USA*. On occasion we may offer international delivery at additional cost. Please see cost options during checkout.

Shipping costs are estimated by our shipping company. Any overages after shipping supplies, shipping cost and export expenses will be refunded to your method of payment. Refunds on shipping costs are at the discretion of JK Art Creation Artist and are not guaranteed.

Free shipping for orders over $200CAD within Canada + USA does NOT include Route protection. If the free shipping threshold is not met with items from JK Art Creation, you will be invoiced for shipping costs and payment is required within 12 hours, failure to do so will result in a cancelled order.

JK Art Creation is located in Kelowna, British Columbia Canada. For Local Pickup orders of a 15% discount will be applied at checkout for specific items, not all items are eligible for this discount (small items). If the order is placed and this discount code is used for a non-local order, the order will be cancelled immediately without notice. This discount code is for pick-up orders only. Our studio is located in KELOWNA BC CANADA.

Shipping Times: Please note that due to Covid-19 these dates cannot be guaranteed. These are approximate shipping time estimations provided to us by Canada Post.

Canada : 4-30 business days

USA* : 5-45 business days

International : 14-80 business days

*excludes Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands. Any orders from these locations will be subject to an additional postal fee if applicable. You will be sent an second invoice just to cover the additional postage for your order.

Shipping & Handling

Please allow 2-14 business days for items to be packaged and shipped. Some items may take longer if additional packaging needs to be purchased.

For international delivery, please allow 14-30 business days for items to be packaged and shipped as additional packaging materials will need to be purchased.

All purchases will be shipped via Canada Post from Canada to their destination. In some cases where Canada Post will not deliver the package due to the size or weight, packages may be sent via another company at the discretion of JK Art Creation Artist.

ALASKA, HAWAII, PUERTO RICO, GUAM AND VIRGIN ISLANDS ORDERS and
International Orders will be charged best rate postal charges. You will be sent an second invoice just to covered the additional postage for your order.

Please note, all international packages may be subject to duties and taxes. These are established by your local customs authorities. JK Art Creation is not responsible for these costs. Please visit your local customs authorities website for more information.

We now offer “Route” insurance protection for all of our products. If insurance is not purchased your item is not covered in the case of lost, stolen or damage.

ALL INTERNATIONAL ORDERS ARE REQUIRED TO PURCHASE INSURANCE.

listed below a brief summary of Route Shipping Protection coverage, but you can review the full policies at https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies.

• Lost – stuck in transit

Domestic: The issue must be filed between 7 and 30 days from the last shipping update. 

International: The issue must be filed between 20 and 30 days from the last shipping update. 

• Stolen – marked as delivered

The issue must be filed between 5 and 15 days from when the order was marked delivered. 

Stolen orders over $100 USD require a police report. 

• Damaged

The issue must be filed with photos of the damaged package and item(s), no later than 15 days from when the order was marked delivered.

Delivery dates are not guaranteed for reasons out of our control. Once your product has been shipped, we are no longer responsible for the handling of your product. JK Art Creation Artist is not responsible for any packages lost, stolen or damaged in transit.

Please be sure that all information provided is CORRECT. JK Art Creation is not responsible for shipments that are not able to be delivered due to incorrect or incomplete information. If package is non-deliverable to address provided to us, it will be shipped back to us or destroyed based on return shipping costs.

If a package is returned to us, customer is responsible for paying return to sender fee as well as re-shipment cost. If package is destroyed due to non-claim by customer, customer must re-purchase item.